| 1.Question:How to buy NetDefender product? |
| Answer:You can go to our agent sales or contact us http://www.hopesen.com directly. Please contact us for details. |
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| 2.Question: If I have bought NetDefender System, what kind services after sale I can get? |
Answer:User can get free upgrades at the first half year. The upgrade is including software version upgrade (builds or patches) and data package updates.
If user has any problems, we will help the buyer users first, and answer the questions during using the system.
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| 3.Question:which is better of NetDefender System? Software or Hardware? |
Answer:It depends on the user s requirement. Software and Hardware both have advantages and disadvantages:
The price of hardware defender product is high, and it is not small expenditure for a common company. Also there are some troubles to upgrade hardware product or it is almost impossible for upgrade. If the CPU of the hardware product is not strong enough and there are plenty of users, it might be the bottle neck to monitoring service.
Software product is cheaper, and can be upgrade freely. The upgrade of monitoring host computer is very convenient. If the space of hard disk is enough, the system can record the monitoring data unlimitedly. Therefore the advantage of software is obviously
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| 4.Question:What kind program is started when the system alerts no network adapter, or no library packet.dll? |
Answer:That is because user does not install the network data capture driver, you can go to our website to download WINPCAP3.0. This problem can be resolved after installation. Http://www.hopesen.com/en/freedown.asp
If network adapter still can not be found after installation, please check the TCP/IP protocol is correct or not. If it has some problems, please uninstall the network adapter, then install the adapter driver again, and install TCP/IP protocol, at last please install WINPACAP3.0 again
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| 5.Question:What is the system environment requirement for NetDefender System? |
| Answer:NetDefender System works in Windows 2000(Professional or Server), WinXP, Win2003. Before installation, WINPCAP3.0 and IIS should be installed. |
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| 6.Question:When I start the computer, but do not login the NetDfender system, can it still monitor the network properly? |
| Answer:Sure. The NetDefender System is started as a service. It will be started with Windows. |
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| 7.Question:Is NetDefender System able to record employee s personal passwords? |
Answer:No. The system will filter passwords, and will not record user s password, in case someone will use it in criminal ways.
The system is to restrict staffs and students from using internet
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| 8.Question:Why some host computers can not be detected, or the host name can not be parsed? |
| Answer:It might because the target computer is not started yet, or the computer is with firewall enabled, and the ping command and detect host name command are forbidden, or the target computer is not in the domain |
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| 9.Question:Can NetDefender monitor QQ chatting content? |
| Answer:Sure. If your computer is installed with our client software, you can integrallty monitor QQ chatting content. |
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| 10.Question:Can we view company real-time monitoring content remotely through NetDefender? |
| Answer:Yes.After log in, you can see the real-time monitoring content remotely through NetDefender. |
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| 11.Question:why does the warn message say the remote controller can not connect to the server? |
Answer:That is because your server has not be accessed from outside. Your server ports, which are the command port, file port,screen port of the computer installed NetDefender, must be able to be accessed from outside. It can be set by ports mapping through Rounters.
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FAQ